1. General information

1.1. The owner of the content of these regulations is GLOBAL FOOD HYGIENE D.URBAŃSKI SPÓŁKA KOMANDYTOWA with its seat in Kuśnie 41D, 98-200 Sieradz, registered in the District Court for Łódź – Śródmieście in Łódź, XX Division of the National Court Register, under KRS number 0000601487, NIP: 8272307627, REGON 360982808.

1.2. The person placing the order is hereinafter referred to as the “Customer”.

1.3. The client may be an entity operating in Poland, but also an entity with its registered office / place of business / place of residence in another EU country or in a third country not belonging to the EU, with the proviso that regardless of the regulations of this country, only relevant and applicable will be for all obligations between the Parties, Polish law, and only competent to hear any disputes between the Parties – the local court with jurisdiction according to the address of the GLOBAL FOOD HYGIENE registered office indicated in the Regulations. Polish law and the indicated jurisdiction of the Court also apply to all obligations between the Parties, including those resulting from placed orders, in the case of other Customers, i.e. having their registered office / place of business / place of residence in the territory of the Republic of Poland.

1.4. “Goods” or “product” within the meaning of the Regulations are all products – things that the Customer can purchase from GLOBAL FOOD HYGIENE, by placing an order via e-mail sent to the address bok@globalhygiene.pl, as well as by placing an order by phone and making it in person purchase at the GLOBAL FOOD HYGIENE headquarters.

1.5. Acceptance of the regulations is voluntary, but necessary to place an order.

1.6. By placing an order in any form, the Customer also expressly declares that he accepts the content of these Regulations.

1.7. The customer agrees to the recording and archiving of e-mail correspondence, SMS messages and voice calls, the purpose of which is to increase the quality of customer service and care for the security of transactions.

1.8. By accepting the Regulations, the Customer also agrees to the processing of personal data based on the applicable from On May 25, 2018, Regulation (EU) 206/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals and the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (referred to as GDPR, ODPR, GDPR and General Data Protection Regulation). Basic information on this subject can be found at www.globalhygiene.pl. The customer may at any time withdraw the consent or the scope of personal data processed by Global Food Hygiene in order to fulfill the order.

1.9. The customer may contact GLOBAL FOOD HYGIENE via e-mail, by phone and directly at the company’s premises.

1.10. All contact details of GLOBAL FOOD HYGIENE employees are available on the website https://globalhygiene.pl/ in the Contact tab.

2. Complaints

2.1. Complaints are subject to products covering only defects resulting from reasons inherent in the purchased goods, provided that the customer complies with the correct rules of use of the goods. E.g.:

not meeting the quality requirements of the buyer,
damaged products *,
differing in specification from that given in the offer.

Differences in the appearance of products (e.g. colors, texture) do not constitute grounds for a complaint.

2.2. * Complaints are not subject to damage resulting from natural wear and tear or use inconsistent with the intended use, as well as damage resulting from mechanical damage.

2.3. The assortment purchased at Global Food Hygiene is subject to the complaint process with the expiry date of individual products.

2.4. Global Food Hygiene undertakes to consider the complaint within 30 working days from the date of its notification and inform the Buyer about the result of considering the complaint.

2.5. The time and form of considering the complaint may be extended depending on the circumstances and the adaptation of the communication method on the part of the client.

2.6. The day of submitting a complaint in the basic mode is understood as the day on which the buyer provided the seller with a set of documents necessary for its consideration, i.e .:

a correctly completed and signed complaint protocol,
photos of the advertised products with the batch number.

2.7. In order for the Complaint process to be considered as started, the Customer must receive a confirmation of the correctness of the submitted necessary documents from the Complaints Department.

2.8. In the case of the extended mode, the date of filing a complaint is the date of physical receipt of the product complained of by the Seller and receipt from the Complaints Department of the correctness of submitting the necessary documents and sending the product.

2.9. In order to submit a complaint, the complaint protocol should be downloaded from the website https://globalhygiene.pl/do-pobrania/

y, fill it in, and then attach a set of documents to the address reklamacje@globalhygiene.pl.

2.10. In justified cases, Global Food Hygiene may ask for the advertised products to be sent.

2.11. Global Food Hygiene does not accept complaints that have not been preceded by sending a completed complaint protocol.

2.12. If the Customer is not able to download and print the document, please provide a handwritten complaint form, including at the same time:

company name and address,
the name of the returned product and its quantity / batch number of the advertised goods,
name and surname of the person responsible for the return notification along with the mobile phone number,
purchase document number,
the reason for the return.

2.13. The only address where documents sent by mail are accepted is: Global Food Hygiene D. Urbański Spółka Komandytowa Kuśnie 41D; 98-200 Sieradz.

2.14. There are two complaint procedures in Global Food Hygiene:

Basic Mode:
In this mode, you should send a complete set of documents listed in point 2.6 and photos of products advertised in the system: 1 product = min. 1 photo.

Extended Mode:
On the other hand, the extended mode applies when the data sent in the basic mode is insufficient to consider the complaint. In such a situation, the Customer will be informed about the need to return the advertised goods to the address of the Seller or to the place indicated by him. The goods should be returned in the original packaging and properly secured against damage during transport. Goods damaged during shipment will not be subject to repair or replacement under the warranty.
At the same time, we would like to mention that the right to file a complaint only applies during the warranty period of the product. Failure to meet the above conditions will result in the rejection of the complaint.

2.15. If the complaint is not accepted, any costs of sending the advertised product to Global Food Hygiene remain with the Customer.

3. Returns

3.1. Goods that meet the following conditions jointly are subject to returns:

are in original, intact packaging,
they are undamaged and show no signs of use,
include all components and accessories.

3.2. In order to return the goods, the customer is obliged to contact the person with whom he placed the order. Then, download the return protocol from the website https://globalhygiene.pl/do-pobrania/, fill it in and send it to reklamacje@globalhygiene.pl with the note complaint / return of goods xxxx (depending on what it concerns).

3.3. The customer has the right to return the ordered goods within 30 calendar days from the date of issuing the invoice.

3.4. Global Food Hygiene has a 30 day return verification period.

3.5. If the requirements described in the regulations are met and the decision-making person accepts the return, a correcting invoice will be issued.

3.6. The accepted return of the goods is tantamount to the return of the amount in the amount of the paid price shown on the original sales document. The date and form of payment depend on individual arrangements with the client.

3.7. The condition for the refund is that the Customer provides the bank account number to which the refund is to be made.

4. Invoices sent in electronic form

4.1. The legal basis for issuing and sending invoices in electronic form is the Act of March 11, 2004 on tax on goods and services (“VAT Act”), Journal Of Laws of 2017, item 1221 as amended d).

4.2. It is possible for GLOBAL FOOD HYGIENE to issue and send invoices to the Client in electronic form under the conditions specified below.

4.3. GLOBAL FOOD HYGIENE reserves the right to send invoices by e-mail only.

4.4. The customer has the right not to consent to e-invoices.

4.5. In a situation where the Customer does not agree to receive invoices by electronic means, he is obliged to provide GLOBAL FOOD HYGIENE with a statement.

4.6. The statement may be submitted in writing or electronically to the following address: bok@globalhygiene.pl.

4.7. Issuing and sending invoices in electronic form takes place in compliance with the requirements of applicable law.

4.8. Sending e-invoices takes place in electronic form, and the attached file is sent in PDF format.

4.9. The customer is required to provide an e-mail address to which invoices will be sent in electronic form.

4.10. GLOBAL FOOD HYGIENE e-invoices will be sent from the e-mail address: platnosci@globalhygiene.pl to the Recipient’s address indicated by the Customer.

4.11. Invoices sent in electronic form are stored by GLOBAL FOOD HYGIENE in a way that ensures the authenticity of origin, integrity of the content and legibility of these invoices from the moment they are issued until the expiry of the tax liability limitation period.

4.12. The customer is responsible on his side for collecting, storing downloaded documents and making them available to the tax authority or the control authority

tax invoices sent in electronic form.

4.13. The implied consent of the Customer to issue and send invoices in electronic form does not exclude the right of GLOBAL FOOD HYGIENE to issue and send invoices in paper form in the cases specified by law.

4.14. Sending invoices in electronic form consists in sending an e-mail with the invoice in PDF format to the Customer as an attachment to the e-mail.

4.15. The date of delivery to the Customer of invoices issued and sent in electronic form and the date of receipt of this e-invoice shall be the date of receipt of the e-mail on the recipient’s server for the e-mail address provided by the Customer.

4.16. Changing the e-mail address and resignation from invoices sent electronically takes place by:

in the event of a change of the e-mail address, the Recipient of invoices undertakes to notify in writing of the new address within 5 calendar days.
the lack of such notification does not give rise to grounds for withdrawing from charging interest on late payment due to the lack of an invoice,
in the absence of notification to GLOBAL FOOD HYGIENE by the Customer about the change of the e-mail address, invoices sent electronically are deemed to have been successfully delivered after the e-mail message with the attached link or attachment to the invoices to the e-mail address currently in force is delivered to the server,
the withdrawal of acceptance for sending invoices in electronic form will take place within a maximum of 14 days from the date of notification.

5. Privacy

5.1. Personal data provided by the Customer are processed only for the purpose of the order and for marketing and commercial purposes and in accordance with the applicable Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to processing personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (referred to as Rodo, Orodo, GDPR or general Data Protection Regulation).

5.2. GLOBAL FOOD HYGIENE undertakes to observe the secrecy related to the Customer’s personal data, including personal data of users, not to disclose this data to unauthorized persons and to protect them in accordance with applicable regulations against their improper use, disclosure or access by unauthorized persons.

5.3. GLOBAL FOOD HYGIENE will store the Customer’s personal data until the expiry of the limitation period for claims resulting from the concluded contract or for the period required by separate provisions on tax and accounting obligations, depending on which period will end later.

5.4. The customer has the right to request access to his personal data, change them, delete or limit processing.

5.5. If the processing of personal data by GLOBAL FOOD HYGIENE takes place on the basis of the consent given by the Customer, referred to in art. 6 sec. 1 lit. a GDPR, the Customer has the right to withdraw consent at any time without affecting the lawfulness of the processing which was carried out on the basis of consent before its withdrawal.

5.6. The customer has the right to lodge a complaint with the supervisory body, which is the President of the Personal Data Protection Office, if he deems that his personal data is processed contrary to the legal requirements.

6. Advertising materials

6.1. The condition for using the advertising materials of GLOBAL FOOD HYGIENE is to comply with the following conditions governing the rules of use.

6.2. The condition for the temporary transfer of copyrights to the indicated photos is the purchase of products within the next 3 months in the amount of at least 1 carton.

6.3. The customer undertakes to use the temporarily transferred copyrights only to promote Global Food Hygiene products.

6.4. The use of copyrights to promote a product other than the Global Food Hygiene product entails the immediate withdrawal of all rights and the possibility of making a claim.

6.5. The transfer of copyrights takes place in particular in the following fields of use: publications on the website / online store or other sales portals, where the customer offers products, as well as in printed or electronic advertising materials.

6.6. Temporary transfer of copyrights will take place by sending them in electronic form to the e-mail address provided. Materials will be sent within 3 working days in PNG or JPG format.

6.7. After the period specified in point 6.2. and failure to make a minimum purchase for the indicated products, all rights are revoked.

6.8. If the company meets the conditions set out in points 6.2 – 6.4 – the period allowing the use of advertising materials is automatically extended by another 3 months according to the current commercial terms.

6.9. In the event of failure to meet the conditions resulting from these regulations, in particular points 6.3 and 6.4, there is a risk of criminal liability under Art. 115.1 of this Act.

6.10. It is unacceptable

t use of materials contrary to the provisions of these Regulations. Failure to comply with these rules is an infringement of the law.

6.11. The consent to the processing of GLOBAL FOOD HYGIENE materials may be withdrawn at any time without giving any reason.

7. Intra-Community acquisition of goods

7.1. GLOBAL FOOD HYGIENE adds value added tax (VAT) to the price of goods at the rate applicable in the territory of the Republic of Poland.

7.2. A customer making an intra-Community acquisition of goods (WNT) has the right to purchase the goods offered by GLOBAL FOOD HYGIENE with a 0% VAT rate, provided that it meets the following conditions:

has an appropriate and valid identification number for intra-Community transactions, issued by the Member State of the buyer, containing the two-letter code used for value added tax, which it has provided to GLOBAL FOOD HYGIENE
provide GLOBAL FOOD HYGIENE before the deadline for GLOBAL FOOD HYGIENE to submit a tax declaration for a given tax period and evidence that the goods being the subject of intra-Community acquisition were exported from the territory of the country and delivered to the buyer in the territory of a Member State other than the territory of the Republic of Poland

7.3. The customer agrees that the evidence that the goods being the subject of intra-Community acquisition (intra-Community acquisition) have been exported from the territory of the country and delivered to the buyer in the territory of a Member State other than the territory of the Republic of Poland, are:

Transport documents received from the carrier (forwarder) responsible for the export of goods from the territory of the country, which clearly shows that the goods have been delivered to their destination in the territory of a Member State other than the territory of the Republic of Poland – in the event that the transport of goods is commissioned to the carrier (forwarder)

7.4. The Customer agrees that in the event of the export of goods being the subject of intra-Community acquisition of goods (WNT), regardless of the means of transport chosen by the Customer, the customer, in addition to the documents indicated above, will provide GLOBAL FOOD HYGIENE with a delivery confirmation document in a form acceptable to GLOBAL FOOD HYGIENE (i.e. . delivering the original document in person or by post to the GLOBAL FOOD HYGIENE headquarters, returning a signed document in electronic form with the company’s stamp and date).

7.5. If the customer fails to meet any of the conditions, i.e. failure to return, return incomplete or unsigned evidence that the goods being the subject of intra-Community acquisition have been exported from the territory of the country and delivered to the buyer in the territory of a Member State other than the territory of the Republic of Poland, within 30 days from the date of order fulfillment entitles GLOBAL FOOD HYGIENE to add to the net price of the purchased goods the basic VAT rate applicable on the territory of the Republic of Poland for the purchased goods

8. Payment terms

8.1. The available payment methods include payment in cash upon receipt of the goods or by bank transfer to the BNP PARIBAS accounts indicated below:

PLN account number: 25 2030 0045 1110 0000 0404 7950
USD account number: 27 2030 0045 3110 0000 0033 2530
EUR account number: 06 2030 0045 3110 0000 0033 2520

8.2. GLOBAL FOOD HYGIENE applies compensation in the event of a return or complaint and in the case of mutual obligations with the client.

8.3. In the event of mutual obligations, a Compensation will be issued in accordance with applicable law.

8.4. If the form of payment is cash, the goods are picked up immediately or within the time limit specified by the customer, provided that the goods are available in the GLOBAL FOOD HYGIENE warehouse. (Available payment methods in GLOBAL FOOD HYGIENE are bank transfer and prepayment)

8.5. If the form of payment is prepayment, shipment or collection of goods takes place after the full amount is credited to the GLOBAL FOOD HYGIENE account in accordance with the GLOBAL FOOD HYGIENE delivery schedule. The payment amount consists of the price of goods and transport costs, for which the customer receives a VAT invoice.

8.6. Failure to pay within 7 days from the date of submitting the pro forma document in paper or electronic form or the date indicated in the document results in the cancellation of the order reservation.

8.7. Payment by the date specified in the document is synonymous with the acceptance of the prices specified in this document.

8.8. In the event of a return of the goods or a change in price, a correcting invoice will be issued.

8.9. The rules for issuing and settling advances and drawing up accounting documents result from the relevant provisions of law.

8.10. The customer may apply for a value limit within which he will be able to make purchases with a deferred payment date.

9. Placing orders

9.1. Inquiries can be sent to the following e-mail address: bok@globalhygiene.pl


ENE, you can place orders as follows:

by sending orders to the following e-mail address: zamało@globalhygiene.pl,
by contacting the Customer Service Office, which is at your disposal on working days from 08:00 to 16:00 at the following e-mail address: bok@globalhygiene.pl and by phone: +48 797 153 044 ,,
through direct contact with our sales department, which has been divided into individual regions,
all contact details of employees are available at https://globalhygiene.pl/ in the Contact tab.

9.3. In the event of a temporary lack of any goods, GLOBAL FOOD HYGIENE informs the Customer about it and agrees with him further individual details regarding the execution of the order sent.

9.4. By placing an order, the customer is bound by the provisions of these regulations.

9.5. We reserve the right to refuse or cancel an order if it is placed using: software, a robot or any automated system, script behavior, or any third party services used to place an order on your behalf.

10. Forms of delivery

10.1. The ordered goods are delivered to the customer via shipping companies, i.e .:
PEKAES sp. Z o.o.

General Logistics Systems
Raben Group
The internal logistics of Global Food Hygiene

The above-mentioned forms of delivery are valid unless the customer chooses to collect the ordered goods personally.

10.2. It is possible to deliver the goods to another shipping company commissioned by the customer. Then the costs related to logistics are covered by the customer.

10.3. The above-mentioned forwarding companies operate on the basis of their own regulations. In order to get acquainted with the regulations of forwarders, please contact these companies directly.

10.4. With large deliveries, it is possible to arrange a dedicated shipment with Global Food Hygiene transport with the customer.

10.5. GLOBAL FOOD HYGIENE reserves the right to deliver goods on agreed days, for a designated sector, according to the following scheme:

ROUTE NO 1 – voivodeship Pomeranian, West Pomeranian, Lubusz, Kuyavian-Pomeranian,
ROUTE NO 2 – voivodeship Warmian-Masurian, Masovian, Podlasie,
ROUTE NO 3 – voivodeship Lublin, Świętokrzyskie, Śląskie, Małopolskie, Podkarpackie,
ROUTE NO 4 – voivodeship Wielkopolskie, Łódzkie, Opolskie, Dolnośląskie.

Orders are delivered:

ROUTE NO.1 – Monday / Tuesday
ROUTE NO.2 – Thursday / Friday
ROUTE NO. 3 – Thursday / Friday
ROUTE No. 4 – Monday / Tuesday

Time to place and process the order:

ROUTE NO 1.4 – on Friday until 14:00
ROUTE NO 2,3 – on Wednesday until 14:00

Orders placed after the allotted time will be shipped in accordance with the above schedule.

We reserve the right to change the schedule.

10.6. The working day is considered to be the time from 8:00 a.m. to 4:00 p.m. from Monday to Friday, excluding public holidays – statutory holidays.

10.7. In the case of personal collection of goods purchased by GLOBAL FOOD HYGIENE Customers, the goods are issued from the GLOBAL FOOD HYGIENE warehouse between 08:00 and 16:00, Monday to Friday, excluding public holidays.

10.8. We allow the possibility of picking up the goods at other times after agreeing the details with the telephone with the CUSTOMER SERVICE OFFICE +48 797 153 044.

10.9. The address provided by the Customer at the time of placing the order is the address to which the ordered goods are shipped.

11. Receipt of goods

11.1. When collecting the goods from the representative of the shipping company, check the correctness of the contents of the package in terms of the range and quantity of goods. In the event of a non-compliance of the shipment with the order or invoice, the Customer is obliged to draw up a discrepancy report together with a representative of the shipping company. The customer should inform GLOBAL FOOD HYGIENE of any irregularities in the order within 3 days of the situation, and send a discrepancy report to GLOBAL FOOD HYGIENE within 7 days. The above dates are counted from the date of receipt of the parcel.

11.2. GLOBAL FOOD HYGIENE is not responsible for the shortages of goods found without the participation of the representative of the shipping company or found in violation of the complaint procedure.

12. Entrusting the processing of personal data

12.1. By placing an order and accepting these Regulations, the Customer entrusts GLOBAL FOOD HYGIENE with the processing of data made available to GLOBAL FOOD HYGIENE in order to place and execute the order and conduct commercial correspondence in terms of their storage, preservation, processing, sharing and deletion.

12.2. GLOBAL FOOD HYGIENE undertakes to process the personal data provided to it in accordance with the law and security rules so that the processing protects the rights of data subjects. GLOBAL FOOD HYGIENE undertakes to take all measures required under Art. 32 GDPR, i.e. taking into account the state of technical knowledge, the cost of implementation and the nature, scope,

the context and purposes of processing as well as the risk of violating the rights or freedoms of natural persons with a different probability of occurrence and the severity of the threat.

12.3. GLOBAL FOOD HYGIENE ensures that the personal data entrusted to it will be made available only to persons authorized to process personal data, who will be obliged to maintain secrecy in this regard.

12.4. The customer declares that he is entitled to entrust the processing of personal data to GLOBAL FOOD HYGIENE and that the above entrustment does not violate the law or the rights of third parties.

12.5. Each client has the right to access their personal data and to make changes.

13.Regulations on issuing debit notes for delay in transactions


These regulations specify the rules and conditions for issuing debit notes for delay in commercial transactions.

13.1. Definitions:

  • Interest for delay in commercial transactions is interest equal to the sum of the reference rate National Bank of Poland and eight percentage points.
  • A commercial transaction is understood as an agreement whose subject is the delivery of goods or goods for consideration paid provision of a service if the parties conclude it in connection with their business.

13.2.Legal basis:

Article 11c of the Act of March 8, 2013 on counteracting excessive delays in commercial transactions (Journal of Laws of 2022, items 893 and 2414);

Announcement of the Minister of Development and Technology of December 21, 2022 on the amount of statutory interest for delay in commercial transactions (M.P. of 2022, item 1263)

13.3.The amount of statutory interest for delay in commercial transactions, from January 1, 2023 until    December 31, 2023, is:

  • 14.75% per annum – in the case of commercial transactions in which the debtor is a public entity that is a medical entity;
  • 16.75% per annum – in the case of commercial transactions in which the debtor is not a public entity that is a medical entity;

13.4.In the event of failure to pay within the prescribed period, interest will be charged for each day of delay, counting from the day following the originally specified payment date until the date of actual settlement of the amount due.

13.5.The creditor does not have to inform the debtor that interest has started to accrue because this is in accordance with generally applicable law.

14. Final provisions

13.1. The Regulations are valid from 09/01/2021

13.2. GLOBAL FOOD HYGIENE reserves the right to withdraw individual goods from sale.

13.3. The principles of cooperation specified in the regulations apply to both Customers from the territory of the Republic of Poland and from outside its territory.

13.4. GLOBAL FOOD HYGIENE reserves the right to an individual pricing policy, regardless of the price list.

13.5. Product photos posted on the GLOBAL FOOD HYGIENE website may slightly differ in color and appearance from the original.

13.6. The photos are the property of GLOBAL FOOD HYGIENE.

13.7. It is forbidden to process advertising materials belonging to GLOBAL FOOD HYGIENE. (The use of advertising materials belonging to GLOBAL FOOD HYGIENE may only take place in accordance with point 6 of these Regulations.)

13.8. The content of the Regulations is available to customers free of charge at the following URL www.globalhygiene.pl/regulamin-global-food-hygiene, from where customers can read it at any time and also print it out.

13.9. In matters not covered by these Regulations, the provisions of the Civil Code and other relevant general provisions in force in Polish law shall apply.

13.10. The competent court for resolving disputes with Consumers is the local court according to the applicable provisions of the Code of Civil Procedure.

13.11. GLOBAL FOOD HYGIENE has the right to amend the Regulations at any time. Each customer is obliged to read the content of the Regulations, including immediately before placing each order and is bound by its provisions.