Statute

 

TERMS AND CONDITIONS OF GLOBAL FOOD HYGIENE D.URBAŃSKI SPÓŁKA KOMANDYTOWA

  1. GENERAL INFORMATION

1.1. The owner of the content of these Terms and Conditions is GLOBAL FOOD HYGIENE D.URBAŃSKI SPÓŁKA KOMANDYTOWA (Limited Partnership) with its registered office in Kuśnie 41D, 98-200 Sieradz, registered with the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, under KRS number: 0000601487, NIP (Tax ID): 8272307627, REGON (National Business Registry Number): 360982808.

1.2. The entity placing an order is hereinafter referred to as the “Client”, and the entity fulfilling the order or providing services for GLOBAL FOOD HYGIENE D.URBAŃSKI SPÓŁKA KOMANDYTOWA is referred to as the “Contractor”.

1.3. The Client and the Contractor may be entities conducting business activity in the territory of Poland, as well as entities having their registered office/place of business/place of residence in another EU country or a third country outside the EU; however, regardless of the regulations of that country, Polish law shall be exclusively applicable and binding for all obligations between the Parties, and the court exclusively competent to resolve any disputes between the Parties shall be the Court with local jurisdiction over the registered office of GLOBAL FOOD HYGIENE as indicated in these Terms and Conditions. Polish law and the indicated jurisdiction of the Court also apply to all obligations between the Parties, including those arising from placed orders, in the case of other Clients, i.e., those having their registered office/place of business/place of residence in the territory of the Republic of Poland.

1.4. “Goods” or “product” within the meaning of these Terms and Conditions shall mean any products – items that the Client may purchase from GLOBAL FOOD HYGIENE by placing an order via e-mail sent to bok@globalhygiene.pl, as well as by placing an order by phone or making a purchase in person at the GLOBAL FOOD HYGIENE office.

1.5. Acceptance of the Terms and Conditions is voluntary, but necessary to place an order and deliver the goods.

1.6. By placing an order in any form, the Client expressly declares that they accept the content of these Terms and Conditions.

1.7. The Client may contact GLOBAL FOOD HYGIENE via e-mail, by phone, or directly by visiting the company’s office.

1.8. All contact details of GLOBAL FOOD HYGIENE employees are available on the website https://globalhygiene.pl/ in the Contact tab.

  1. COMPLAINTS (CLAIMS)

2.1. Complaints may only be filed for products with defects inherent in the purchased goods, provided that the Client complies with the proper rules of product use. E.g., a) products not meeting the buyer’s quality requirements, b) damaged products*, c) products differing in specification from that stated in the offer. Differences in the appearance of products (e.g., colors, texture) do not constitute grounds for a complaint.

2.2. Complaints do not cover damage resulting from natural wear and tear, misuse, or mechanical damage.

2.3. The assortment purchased at Global Food Hygiene is subject to the complaint process within the validity period of individual products.

2.4. Global Food Hygiene undertakes to process the complaint within 30 business days from the date of its submission and to inform the Buyer about the outcome of the complaint review.

2.5. The time and form of processing the complaint may be extended depending on the circumstances and the adjustment of the communication method on the part of the Client.

2.6. The date of submitting a complaint in the basic mode is understood as the day on which the buyer provided the seller with a complete set of documents necessary for its processing, i.e.: a) a correctly completed and signed complaint protocol, b) photos of the complained products along with the batch number.

2.7. For the Complaint process to be considered initiated, the Client must receive confirmation from the Complaints Department regarding the correctness of the submitted necessary documents.

2.8. In the case of the extended mode, the date of submitting the complaint is the day of physical receipt of the complained product by the Seller and receipt from the Complaints Department of confirmation of the correct submission of the necessary documents and shipment of the product.

2.9. To submit a complaint, download the complaint protocol from https://globalhygiene.pl/do-pobrania/, fill it out, and then send it with a complete set of documents to reklamacje@globalhygiene.pl.

2.10. In justified cases, Global Food Hygiene may request the complained products to be sent back.

2.11. Global Food Hygiene does not accept complaints that have not been preceded by the submission of a completed complaint protocol.

2.12. If the Client is unable to download and print the document, please deliver a handwritten complaint form, including:

  1. a) company name and address,
  2. b) the name of the returned goods and their quantity/purchase batch number of the complained goods,
  3. c) name and surname of the person responsible for reporting the return along with a mobile phone number,
  4. d) purchase document number,
  5. e) reason for the return.

2.13. The only address where documents sent by mail are accepted is: Global Food Hygiene D. Urbański Spółka Komandytowa Kuśnie 41D; 98-200 Sieradz.

2.14. Two modes of complaint proceedings apply at Global Food Hygiene:

  1. a) Basic mode: In this mode, you must send the complete set of documents listed in point 2.6 and photos of the complained products in the system: 1 product = min. 1 photo.
  2. b) Extended mode: The extended mode applies when the data sent in the basic mode are insufficient to process the complaint. In such a situation, the Client will be informed of the necessity to return the complained goods to the Seller’s address or to a place indicated by the Seller. The goods must be returned in their original packaging and properly secured against damage during transport. Goods damaged during shipment will not be repaired or replaced under warranty. At the same time, we would like to mention that the right to submit complaints is granted only during the product’s warranty protection period. Failure to meet the above conditions will result in the rejection of the complaint.

2.15. If the complaint is rejected, any costs of sending the complained product to Global Food Hygiene shall be borne by the Client.

2.16. Due to the fact that these Terms and Conditions apply to professional trading (B2B), the Seller’s liability under the implied warranty for physical and legal defects of the Goods is entirely excluded pursuant to Article 558 § 1 of the Polish Civil Code.

2.17. The Seller’s liability for damages due to non-performance or improper performance of the contract (including delays in delivery or defects of the Goods) is strictly limited to the actual losses incurred by the Buyer (damnum emergens) and categorically does not include lost profits (lucrum cessans).

2.18. The maximum total liability of the Seller under any title is limited to the net value of the defective or undelivered Goods to which the given order relates.

  1. RETURNS

3.1. Goods meeting all of the following conditions jointly are eligible for return: they are in their original, intact packaging, they are undamaged and show no signs of use, they contain all elements and accessories.

3.2. To return goods, the Client is obliged to contact the person with whom the order was placed. Next, download the return protocol from https://globalhygiene.pl/do-pobrania/, fill it out, and send it to reklamacje@globalhygiene.pl with the note “complaint/return of goods xxxx” (depending on the subject).

3.3. The Client has the right to return the ordered goods within 30 calendar days from the invoice issuance date.

3.4. Global Food Hygiene has 30 days to verify the return.

3.5. If the requirements described in the Terms and Conditions are met, and the decision-maker accepts the return, a correcting invoice will be issued.

3.6. An accepted return of goods is tantamount to a refund of the amount equal to the paid price shown on the original sales document. The date and form of payment depend on individual arrangements with the Client.

3.7. The condition enabling the refund of funds is the provision by the Client of the bank account number to which the refund is to be made.

  1. ELECTRONIC INVOICES

4.1. The legal basis for issuing and sending invoices electronically is the Act of March 11, 2004, on the goods and services tax (“VAT Act”, Journal of Laws of 2017, item 1221, as amended).

4.2. It is possible for GLOBAL FOOD HYGIENE to issue and send electronic invoices to the Client under the conditions specified below.

4.3. GLOBAL FOOD HYGIENE reserves the right to send invoices exclusively electronically.

4.4. The Client has the right to refuse consent for e-invoices.

4.5. If the Client does not consent to receiving electronic invoices, they are obliged to deliver a relevant statement to GLOBAL FOOD HYGIENE.

4.6. The statement can be provided in writing or electronically to: bok@globalhygiene.pl.

4.7. Issuing and sending electronic invoices occurs in compliance with the requirements of applicable law.

4.8. E-invoices are sent electronically, and the attached file is in PDF format.

4.9. The Client is obliged to provide the e-mail address to which electronic invoices will be sent.

4.10. GLOBAL FOOD HYGIENE’s e-invoices will be sent from the e-mail address: platnosci@globalhygiene.pl to the Recipient’s address indicated by the Client.

4.11. Electronic invoices are stored by GLOBAL FOOD HYGIENE in a manner that ensures the authenticity of their origin, the integrity of their content, and the legibility of these invoices from the moment of their issuance until the expiry of the tax liability limitation period.

4.12. The Client is responsible for downloading, storing the downloaded documents, and making electronic invoices available to the tax authority or fiscal control authority.

4.13. The presumed consent of the Client to issue and send electronic invoices does not exclude GLOBAL FOOD HYGIENE’s right to issue and send paper invoices in cases specified by law.

4.14. Sending electronic invoices involves sending an e-mail message to the Client with the invoice in PDF format as an attachment.

4.15. The date of delivery of electronic invoices to the Client, and simultaneously the date of receipt of this e-invoice, is considered the date the e-mail message reaches the recipient’s server for the e-mail address provided by the Client.

4.16. Changing the e-mail address and opting out of electronic invoices is done by:

  1. a) in the case of a change of e-mail address, the invoice Recipient undertakes to notify of the new address in writing within 5 calendar days.
  2. b) lack of such notification does not provide grounds for waiving the calculation of interest for late payment due to the lack of an invoice.
  3. c) if the Client fails to notify GLOBAL FOOD HYGIENE of a change in e-mail address, electronically sent invoices are considered effectively delivered upon reaching the e-mail server with the attached link or invoice attachment to the previously valid e-mail address.
  4. d) withdrawal of consent to receive electronic invoices will take place within a maximum of 14 days from the date of notification.
  5. PRIVACY

5.1. The Administrator of voluntarily provided personal data is GLOBAL FOOD HYGIENE D. Urbański Spółka Komandytowa with its registered office in Kuśnie 41D, 98-200 Sieradz, entered into the Register of Entrepreneurs of the National Court Register by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division under KRS number: 0000601487 NIP: 8272307627, REGON 360982808, and companies of the Global Business Fusion Group, bound by a joint controllership agreement, hereinafter: Joint Controllers.

5.2. Please direct all questions related to personal data to the administrator’s address: rodo@globalhygiene.pl.

5.3. As part of personal data protection, every Client and Contractor has the right to:

  1. a) Data access: The right to obtain information about the processing of their personal data. You can request confirmation of whether personal data are processed and receive access to these data.
  2. b) Rectification: The right to request the rectification of incorrect personal data and the completion of incomplete data.
  3. c) Erasure of data: In certain situations, you can request the erasure of your personal data (“the right to be forgotten”).
  4. d) Restriction of processing: The right to request the restriction of data processing in certain cases.
  5. e) Data portability: The right to receive personal data in a structured, commonly used format and to transmit those data to another controller.
  6. f) Objection: The right to object to the processing of your personal data under certain conditions.

5.4. Supervisory authorities: Presidents of the Personal Data Protection Office (UODO). Personal data administrators are obliged to provide information on processed data at the request of supervisory authorities, such as UODO. These authorities have the right to conduct inspections and audits to ensure compliance with personal data protection regulations.

5.5. Acquisition and processing of personal data for the purposes of:

  1. a) conducting business activity, including mainly concluding and executing contracts and establishing commercial relations with business partners (Art. 6(1)(b) of the GDPR);
  2. b) conducting marketing activities via the Newsletter and downloading the catalog and loyalty program placed on the website, concerning own products and services (Art. 6(1)(f) of the GDPR – legitimate interest:
  3. c) conducting promotional activities supporting business operations) – applies to persons who have consented to the processing of data for this purpose.
  4. d) carrying out the recruitment process via the recruitment form (Art. 6(1)(a) and (c) of the GDPR) – where the collection of personal data concerns the recruitment of employees and other persons for employment by the Administrator.
  5. e) handling requests sent via the contact form on the website (Art. 6(1)(f) of the GDPR – the legitimate interest of the Administrator consisting in the necessity to review received notifications and provide answers to inquiries sent via the contact form or establish another form of contact).
  6. f) handling complaints and claims (Art. 6(1)(c) of the GDPR).
  7. g) conducting electronic and non-electronic correspondence (Art. 6(1)(b) and (c) of the GDPR).
  8. h) analyzing website traffic to optimize available functionalities (Art. 6(1)(f) of the GDPR – the legitimate interest of the Administrator, consisting in the necessity to analyze website traffic to improve its functionality).
  9. i) pursuing claims and defense against claims (Art. 6(1)(f) of the GDPR – the legitimate interest of the Administrator, consisting in the necessity to conduct pre-trial, court, and enforcement proceedings to protect their rights and interests).
  10. ENTRUSTMENT OF PERSONAL DATA PROCESSING

6.1. The personal data we collect are processed within the European Economic Area (EEA) and may be transferred to countries outside this area in justified cases. Any transfer of personal data is carried out in accordance with applicable legal regulations. The Administrator is obliged to store data for periods specified by legal provisions or when it is necessary for the proper functioning of the Administrator as an entrepreneur and maintaining the principle of accountability.

  1. a) Personal Data Collected via Newsletter: Personal data collected via the Newsletter are stored for the duration of the consent to receive the Newsletter. In the event of consent withdrawal, these data are deleted immediately, no later than within 30 days of receiving information about the withdrawal of consent.
  2. b) Personal Data Resulting from the Necessity to Fulfill an Order: Personal data necessary to fulfill an order are stored for the time necessary to fulfill the order and for the period required by law, including accounting and tax regulations (at least 5 years from the end of the tax year in which the order was fulfilled).
  3. c) Personal Data Collected as a Result of the Recruitment Process: Personal data collected in the recruitment process are stored for 6 months after the end of the recruitment process, unless the candidate consents to their further storage for future recruitments. In the case of such consent, data may be stored for 2 years after the end of the recruitment process. In cases of a high risk of claims, candidates’ personal data are stored for the full, three-year limitation period. This may occur, for example, in the case of highly comparable candidates; an indication is also discrimination based on gender or an disclosed attitude towards trade unions.
  4. d) Personal Data Collected as a Result of Sending the Contact Form: Personal data collected as a result of sending the contact form are stored for the period necessary to respond to the inquiry and for 12 months from the end of correspondence, to monitor the quality of customer service and possibly conduct further communication. All personal data are stored in accordance with applicable legal regulations and personal data protection principles, including the GDPR.
  5. e) Personal Data for Claim Purposes: Data processed for the purposes of pursuing claims and defense against claims – until the expiration of the limitation period for pursuing claims and defense against claims arising from the specific legal relationship underlying it.
  6. f) Personal Data for Statistical Purposes: For the duration of possessing a legal basis for processing, personal data for statistical purposes are not processed.
  7. g) Personal Data Collected for the Loyalty Program: Personal data collected as a result of participation in the loyalty program are stored for the duration of the program and program settlement.

6.2. Obligation to provide data to other Entities Based on Legal Provisions, in particular:

  1. a) Law enforcement agencies and courts: In cases provided by law, data administrators may be required to provide personal data to law enforcement agencies, courts, or other public institutions.
  2. b) Other entities: In situations where legal provisions require the provision of personal data to other entities (e.g., public administration bodies), the data administrator is obliged to provide such information.

6.3. Please be informed that providing personal data is voluntary; however, failure to provide them will prevent us from performing the following activities:

  1. a) Order Fulfillment: Without personal data such as name, surname, delivery address, and contact details, we will not be able to process and fulfill product orders.
  2. b) Issuing invoices and sales documents: Personal data are necessary to issue invoices, receipts, and other sales documents in accordance with applicable law.
  3. c) Shipping ordered products: Without a delivery address and contact details, we will not be able to organize the shipment of products to the client.
  4. d) Contact regarding an order: Lack of contact details will prevent us from contacting you in case of questions, doubts, or problems related to order fulfillment.
  5. e) Registration in the loyalty program: To participate in the loyalty program, it is necessary to provide personal data, which enables the calculation of points and awarding prizes.
  6. f) Sending marketing information: Without consent and providing contact details, such as an e-mail address, we will not be able to send you information about promotions, news, and special offers.
  7. g) Processing complaints and returns: In the case of product complaints or returns, personal data are necessary for their processing and for contact regarding further steps.
  8. h) Providing technical support: Without contact details, we will not be able to provide technical support for our products.

6.4. We do not process data in an automated manner (including in the form of profiling). As part of our activities, we use cookies; however, we do not process personal data within the meaning of the GDPR as part of these activities.

  1. ADVERTISING MATERIALS

7.1. The condition for using the advertising materials of GLOBAL FOOD HYGIENE is compliance with the following conditions governing the rules of use.

7.2. The condition for the temporary transfer of copyrights to indicated photos is the purchase of products within the next 3 months in an amount of at least 1 carton.

7.3. The Client undertakes to use the temporarily transferred copyrights solely for the promotion of Global Food Hygiene products.

7.4. Utilizing copyrights to promote a product other than a Global Food Hygiene product involves the immediate revocation of all rights and potential claims.

7.5. The transfer of copyrights occurs, in particular, in the following fields of exploitation: publications on a website/online store or other sales portals where the Client offers products, as well as in printed or electronic advertising materials.

7.6. The temporary transfer of copyrights will take place by sending them in electronic form to the indicated e-mail address. Materials will be sent within 3 business days in PNG or JPG format.

7.7. Upon the expiry of the period specified in point 6.2. and failure to make the minimum purchase of the indicated products, all rights are revoked.

7.8. If the company meets the conditions indicated in points 6.2 – 6.4 – the period allowing the use of advertising materials is automatically extended for another 3 months according to the current commercial conditions.

7.9. Failure to meet the conditions arising from these terms, in particular points 6.3 and 6.4, may result in criminal liability under Art. 115.1 of this act.

7.10. It is unacceptable to use materials in a manner inconsistent with the provisions of these Terms and Conditions. Failure to comply with these rules constitutes a violation of the law.

7.11. Consent to process GLOBAL FOOD HYGIENE materials may be revoked without giving a reason at any time.

  1. INTRA-COMMUNITY ACQUISITION OF GOODS

8.1. GLOBAL FOOD HYGIENE adds the Goods and Services Tax (VAT) to the product price according to the rate applicable in the territory of the Republic of Poland.

8.2. A Client making an Intra-Community Acquisition of Goods (ICA) has the right to purchase the goods offered by GLOBAL FOOD HYGIENE with a 0% VAT rate, provided that they cumulatively meet the following conditions:

  1. a) possesses a correct and valid identification number for intra-community transactions, assigned by the Member State competent for the buyer, containing a two-letter code used for value-added tax, which has been provided to GLOBAL FOOD HYGIENE.
  2. b) provides GLOBAL FOOD HYGIENE, before the deadline for GLOBAL FOOD HYGIENE to submit the tax declaration for a given settlement period, with evidence that the goods subject to intra-community acquisition have been exported from the territory of the country and delivered to the buyer in the territory of a Member State other than the territory of the Republic of Poland.

8.3. The Client agrees that evidence demonstrating that the goods subject to intra-community acquisition (ICA) have been exported from the country and delivered to the buyer in the territory of a Member State other than the Republic of Poland are:

  1. a) Transport documents received from the carrier (freight forwarder) responsible for the export of goods from the country, which clearly show that the goods have been delivered to their destination in the territory of a Member State other than the Republic of Poland – in case the transport of goods is commissioned to a carrier (freight forwarder).

8.4. The Client agrees that in the event of export of goods subject to intra-community acquisition (ICA), regardless of the means of transport chosen by the Client, the client, in addition to the documents indicated above, shall provide GLOBAL FOOD HYGIENE with a document confirming delivery in a form acceptable to GLOBAL FOOD HYGIENE (i.e., delivering the original document in person or by mail to the GLOBAL FOOD HYGIENE office, sending back the signed document in electronic form with a company stamp and date).

8.5. Failure by the client to meet any of the conditions, i.e., not returning, returning incomplete, or unsigned proofs that the goods subject to intra-community acquisition have been exported from the country and delivered to the buyer in a Member State other than the Republic of Poland within 30 days from the order fulfillment date, entitles GLOBAL FOOD HYGIENE to add the basic VAT rate applicable in the Republic of Poland for the purchased goods to the net price of the purchased goods.

9.A PAYMENT TERMS

9.1. Available payment methods include cash on delivery or bank transfer to BNP PARIBAS accounts indicated below:

  1. a) PLN account no.: 25 2030 0045 1110 0000 0404 7950
  2. b) USD account no.: 27 2030 0045 3110 0000 0033 2530
  3. c) EUR account no.: 06 2030 0045 3110 0000 0033 2520

9.2. In the event of a return or complaint, and in the case of mutual obligations with the Client, GLOBAL FOOD HYGIENE applies compensation.

9.3. In the case of mutual obligations, a Compensation note is issued in accordance with applicable laws.

9.4. When the payment method is cash, the collection of goods takes place immediately or within a period specified by the Client, provided the goods are available in the GLOBAL FOOD HYGIENE warehouse.  (Available payment methods at GLOBAL FOOD HYGIENE are transfer and prepayment).

9.5. When the payment method is prepayment, shipment or collection of goods occurs after the full amount has been credited to the GLOBAL FOOD HYGIENE account, according to the GLOBAL FOOD HYGIENE delivery schedule. The payment amount consists of the price of the goods and transport costs, for which the Client receives a VAT invoice.

9.6. Failure to pay within 7 days from the date of providing the pro forma document in paper or electronic form, or the date indicated in the document, results in the cancellation of the order reservation.

9.7. Payment within the period indicated on the document is synonymous with acceptance of the prices stated in that document.

9.8. In the event of a return of goods or a change in price, a correcting invoice will be issued.

9.9. The rules for issuing and settling advances and preparing accounting documents result from the relevant legal provisions.

9.10. The Client may apply for a value limit, within which they will be able to make purchases with deferred payment terms.

9.11. The Seller retains the right of ownership of the sold Goods until the Buyer pays the full purchase price and any additional costs (retention of title pursuant to Article 589 of the Civil Code).

9.12. In the event of payment delays, the Seller has the right to demand the immediate return of the issued and unpaid Goods at the Buyer’s cost and risk.

9.B RULES FOR ISSUING INTEREST NOTES FOR DELAY IN COMMERCIAL TRANSACTIONS

These rules set out the principles and conditions for issuing interest notes for delays in commercial transactions.

9.1. Definitions:

  1. a) Interest for delay in commercial transactions refers to interest equal to the sum of the reference rate of the National Bank of Poland and eight percentage points. b) A commercial transaction is understood as a contract whose subject matter is the delivery of goods or the provision of services for a fee, if the parties conclude it in connection with their business activity.

9.2. Legal basis:  Article 11c of the Act of March 8, 2013, on counteracting excessive delays in commercial transactions (Journal of Laws of 2022, items 893 and 2414); Announcement of the Minister of Economic Development and Technology of December 21, 2022, regarding the amount of statutory interest for delay in commercial transactions (Monitor Polski of 2022, item 1263).

9.3. The amount of statutory interest for delay in commercial transactions from January 1, 2023, to December 31, 2023, is:

  1. a) 14.75% per annum ‒ in the case of commercial transactions where the debtor is a public entity that is a medical entity;
  2. b) 16.75% per annum ‒ in the case of commercial transactions where the debtor is not a public entity that is a medical entity.

9.4. In the absence of payment within the designated deadline, interest will be calculated for each day of delay starting from the day following the originally defined payment deadline until the day of actual settlement of the receivables.

9.5. The creditor does not have to inform the debtor that interest has begun to accrue, as this is in accordance with universally applicable law.

  1. PLACING ORDERS

10.1. Requests for proposals can be sent to the e-mail address: bok@globalhygiene.pl.

10.2. At GLOBAL FOOD HYGIENE, orders can be placed in the manner described below: a) by sending orders to the e-mail address: zamowienia@globalhygiene.pl, b) by contacting the Customer Service Office, which is at your disposal on business days from 08:00 to 16:00 at the e-mail address: bok@globalhygiene.pl and phone number: +48 797 153 044, c) through direct contact with our sales department, which has been divided into respective regions, d) all employee contact details are available on the website https://globalhygiene.pl/ in the Contact tab.

10.3. If a temporary shortage of any goods is found, GLOBAL FOOD HYGIENE informs the Client and determines further individual details regarding the fulfillment of the submitted order.

10.4. By placing an order, the Client is bound by the provisions of these Terms and Conditions.

10.5. We reserve the right to refuse or cancel an order if it was placed using: software, a robot, or any automated system, scripting behavior, or any third-party services used to place an order on behalf of the user.

10.6. Due to the dynamics of the international market, the Seller reserves the right to unilaterally change the prices of goods in an order accepted for fulfillment before its shipment, in the event of an extraordinary change in economic relations (Art. 357[1] of the Civil Code), including in particular: a sudden surge in transport costs, drastic fluctuations in exchange rates, or changes in customs and tax burdens.

10.7. The Seller will inform the Buyer of the necessity to change the price in document form (e.g., e-mail).

10.8. If the updated price is not accepted, the Buyer has the right to withdraw from the contract within 2 business days of receiving the information, without incurring costs. Lack of a statement within this period means acceptance of the new price.

  1. DELIVERY METHODS

11.1. Ordered goods are delivered to the Client via forwarding companies, i.e.:

  1. a) Schenker
  2. b) Raben Group
  3. c) INPOST or GLS The listed delivery methods apply unless the Client chooses to collect the ordered goods personally.

11.2. It is possible to deliver goods via another forwarding company commissioned by the Client. In this case, costs related to logistics are covered by the Client.

11.3. The above-mentioned forwarding companies operate based on their own regulations. To familiarize yourself with the forwarders’ regulations, please contact these companies directly.

11.4. A business day is considered the time from 08:00 to 16:00 from Monday to Friday, excluding public holidays – legally recognized as days off from work.

11.5. In the case of personal collection of goods purchased by GLOBAL FOOD HYGIENE Clients, goods are issued from the GLOBAL FOOD HYGIENE warehouse between 08:00 and 16:00 from Monday to Friday, excluding public holidays.

11.6. We allow the possibility of collecting goods at other hours after arranging the details by phone with the CUSTOMER SERVICE OFFICE +48 797 153 044.

11.7. The address provided by the Client at the time of placing the order is the address to which the ordered goods are shipped.

  1. RECEIPT OF GOODS

12.1. Upon receiving goods from a forwarding company representative, the correctness of the shipment’s contents must be checked in terms of the assortment and quantity of goods. If a discrepancy between the shipment and the order or invoice is found, the Client is obliged to prepare a discrepancy report together with the forwarding company representative. The Client should inform GLOBAL FOOD HYGIENE about the irregularities found in the order within 3 days from the situation’s occurrence and send the discrepancy report to GLOBAL FOOD HYGIENE within 7 days. The above deadlines are calculated from the day of receiving the shipment. GLOBAL FOOD HYGIENE is not responsible for missing goods found without the participation of the forwarding company representative or found in violation of the complaint procedure.

12.2. The Buyer is absolutely obliged to carefully examine the condition of the shipment (including pallets and collective packaging) immediately upon receipt, in the presence of the carrier’s representative (courier/driver).

12.3. If quantitative shortages or mechanical damage occurred during transport are found, an essential condition for considering any claims against the Seller is the preparation of a legible damage report, signed by the carrier at the time of delivery, and its immediate (no later than within 24 hours) sending to the Seller.

12.4. Receiving the shipment without reservations and without preparing a damage report means unconditional acceptance of the condition of the delivered Goods and results in the expiration of the Buyer’s claims regarding transport damages.

  1. FORCE MAJEURE (VIS MAIOR)

13.1. The Seller is not liable for non-performance or improper performance of obligations arising from the sales contract (including, in particular, delays in order fulfillment and deliveries) if this results from force majeure circumstances (pursuant to Article 471 of the Civil Code).

13.2. By force majeure, the Parties understand external, extraordinary, unforeseeable events independent of the Seller’s will, which could not have been prevented despite exercising due diligence.

13.3. Force majeure circumstances include, in particular: natural disasters, martial law, armed conflicts, acts of terrorism, strikes, border blockades, embargoes, drastic and unforeseen disruptions in global supply chains, downtimes in ports and transshipment terminals, as well as decisions of state or international authorities preventing or significantly hindering the import of goods.

13.4. In the event of force majeure, the Seller will immediately inform the Buyer of this fact and the expected duration of the obstacle in fulfilling the order. The order fulfillment time is extended by the duration of the obstacle.

  1. EXTRAORDINARY CHANGE IN ECONOMIC RELATIONS AND PRICE UPDATE

14.1. Due to the dynamic macroeconomic and geopolitical situation, the Seller reserves the right to unilaterally change the prices of goods included in an already confirmed order before its shipment, in the event of an extraordinary change in economic relations (rebus sic stantibus clause, Art. 357[1] of the Civil Code).

14.2. Circumstances justifying a price update include, in particular:

  1. a) a sudden increase in international transport and sea/land freight costs,
  2. b) drastic exchange rate fluctuations (exceeding 3% compared to the rate on the day of order confirmation),
  3. c) the introduction of new or changes to existing customs duties, taxes, or other import fees, d) a sudden surge in raw material prices at manufacturers in foreign markets.

14.3. The Seller will inform the Buyer of the necessity and amount of the price change in document form (e.g., via e-mail) prior to delivery.

14.4. If the updated price is not accepted, the Buyer has the right to withdraw from the contract (cancel the order) within 3 business days from receiving information about the price change, by submitting an appropriate statement via e-mail to the Seller’s address.

14.5. Withdrawal from the contract under the mode described in paragraph 4 does not give rise to any claims for compensation on the part of the Buyer or the Seller. The Buyer’s failure to submit a statement of withdrawal from the contract within the specified period is tantamount to accepting the new price and the order fulfillment conditions.

  1. FINAL PROVISIONS

15.1. The Terms and Conditions are valid from July 1, 2024.

15.2. GLOBAL FOOD HYGIENE reserves the right to withdraw individual goods from sale.

15.3. The principles of cooperation set out in the Terms and Conditions apply to Clients both from the territory of the Republic of Poland and outside its area.

15.4. GLOBAL FOOD HYGIENE reserves the right to individual pricing policies, independent of the price list.

15.5. Photos of products posted on the GLOBAL FOOD HYGIENE website may slightly differ in color and appearance from the original.

15.6. Photos are the property of GLOBAL FOOD HYGIENE.

15.7. It is forbidden to process advertising materials belonging to GLOBAL FOOD HYGIENE.  (The use of advertising materials belonging to GLOBAL FOOD HYGIENE may only take place in accordance with point 6 of these Terms and Conditions).

15.8. The content of the Terms and Conditions is available to Clients free of charge here, from where Clients can read them at any time, as well as print them out.

15.9. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and other relevant generally applicable provisions in Polish law shall apply.

15.10. The court competent to resolve disputes with Consumers is the court with local jurisdiction according to the applicable provisions of the Code of Civil Procedure.

15.11. Polish law is the governing law for contracts concluded on the basis of these Terms and Conditions.

15.12. Any disputes that may arise against the background of the interpretation or implementation of sales contracts between the Seller and the Buyer will be resolved amicably in the first instance. In the absence of an agreement, the exclusively competent court to resolve disputes will be the common court with local jurisdiction over the Seller’s registered office.

15.13. GLOBAL FOOD HYGIENE has the right to introduce changes to the content of the Terms and Conditions at any time. Every Client is obliged to read the content of the Terms and Conditions, including immediately before placing each order, and is bound by their provisions.

 

Update: March 24, 2026